Giantess Fatale makes every effort to provide maximum customer satisfaction. However, if you are not satisfied with the purchase of a physical product or a service, please contact Customer Support within 7 calendar days of product delivery date. Depending on the reason of your dissatisfaction, we will do our best to find a solution for your situation.

Products may not be returned for refund under any circumstances, but they can be returned for replacement. You must return the product to Giantess Fatale within 14 calendar days of product delivery. All products must be packed in the original, unmarked packaging.

Refunding a Product

The only situation when a purchase may be fully refunded, is when the ordered product has become permanently unavailable. This situation is highly unlikely to happen considering the nature of our products/services (media files), however it's important for our customers to be informed that this is our policy, in the remote eventuality of something like this happening.

Replacing a Product

Please note that Giantess Fatale only permits the return of a product/service for replacement in the following circumstances:

  • a) Product or services that do not match the order description.
  • b) Physical products that are Dead On Arrival (DOA).

Dead On Arrival (DOA) Product: Product Failure Out of the Box

A Giantess Fatale product (Blu-Ray, DVD, Art Print...) is considered DOA if it shows symptoms of malfunctioning, preventing basic operability when you first use it after opening the box. If you believe that your product is DOA, please call Customer Support within 7 calendar days of the delivery date. Giantess Fatale will offer you the following options:

  • Replacement: We will ship another item of the same product at no extra cost.
  • Download: You may prefer to have an instant Download of the digital version of a product you purchased, like a DVD or an Art Print. If you choose that option, you may not request replacement of the damaged DVD.
Returning a Product

Giantess Fatale recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Artimedia Studios or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.