If you are not satisfied with the purchase of a physical product or a service, please contact Customer Support within 7 calendar days of product delivery date. Depending on the reason of your dissatisfaction, we will do our best to find a solution for your situation.
Products may not be returned for refund under any circumstances, but they can be returned for replacement. You must return the product to Giantess Fatale within 14 calendar days of product delivery. All products must be packed in the original, unmarked packaging.
Refunding a Product
The only situation when a purchase may be fully refunded, is when the ordered product has become permanently unavailable. This situation is highly unlikely to happen considering the nature of our products/services (media files), however it's important for our customers to be informed that this is our policy, in the remote eventuality of something like this happening.
Replacing a Product
Please note that Giantess Fatale only permits the return of a product/service for replacement in the following circumstances:
a) Product or services that do not match the order description.
b) Physical products that are Dead On Arrival (DOA).
A Giantess Fatale product (CD, DVD) is considered DOA if it shows symptoms of malfunctioning, preventing basic operability, when you first use it after opening the box. If you believe that your product is DOA, please call Customer Support within 7 calendar days of the delivery date. Giantess Fatale will offer you the following options:
1- Replacement: Giantess Fatale, at its expense, will ship another of the same product .
2- Download: You may prefer to have an instant Digital Download of a Video you purchased on DVD. However, once you choose that option, you may not request replacement of the damaged DVD.
Returning a Product
Giantess Fatale recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Artimedia Studios or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.